Frequently Asked Questions

When will my order arrive?
We endeavour to ship all orders within 48 working hours of them being placed and most orders arrive within 2-5 days. However please allow up to 7 working days for your order to be delivered and we politely request not to contact us about the whereabouts of an order until after this time period has elapsed.

Do you ship outside of the UK?
Yes International shipping is available, most orders arrive within 7-10 days however please allow from 14-21 days for International orders to arrive.

What will happen if I am not in to accept delivery?
If you are unable to accept delivery a calling card will be put through your letterbox. You can then contact your local sorting office/ courier collection point to arrange redelivery or collection.

Is an invoice included with my order?
We do not include an invoice with any orders as some are for gifts. We may from time to time include promotional material such as leaflets.

When is the deadline for Christmas delivery?
The final date to order for Christmas delivery 2017 is Monday 18th December 2017.
All items ordered after this date will be dispatched during or after the Christmas break but may not arrive until after the 25th December.

Will all of my items arrive together?
Usually, yes. However, some items are sent separately as they are made in different areas of our production facility and cannot be shipped together.

How can I contact you?
Please email us at info@officialpersonalisedgifts.co.uk or telephone 01623 651013 during standard office hours.